FAQs
Help Guides
Order and Payment
How do I place an order?
Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order. You could also check out directly from the Wishlist or Cart icons on the header bar.
How do I change my shipping address?
Shipping addresses cannot be changed once the order is placed. We highly suggest double-checking your address before placing your order. Please email us at: in**@ad*******.com for further assistance.
If the order hasn’t been completed, please feel free to update the information in your account.
How do I track the order?
You can check the track in your account settings “My Account>Order>View”. Feel free to email us at: in**@ad*******.com for further assistance.
Do you charge sales tax?
You will be charged in compliance with state law. If the state your purchase is being shipped to requires sales tax, it will be reflected on your payment at checkout.
What forms of payments do you accept?
We accept all major credit cards, PayPal, gift cards issued by ADAXI.
Shipping
How much does shipping cost?
We offer free standard shipping on orders 50+ USD.
If your order total is below 50 USD, we charge a standard shipping fee of $5.00.
For expedited shipping, it costs 8.00 USD.
How long will it take to receive my order?
Standard shipping takes around 4-6 business days. Expedited shipping takes around 2-3 business days.
International Shipping takes 2-3 weeks(Single markers only).
We ship via UPS, USPS, FEDEX, DHL, and Lasership.
Where do ADAXI products ship from and ship to?
We have some warehouses within the US and Canada. Your order will ship from the one with the available inventory closest to you.
We’re able to ship within the continental USA and Canada.
Do you ship to P.O. Boxes, APO/FPO addresses?
We’re unable to ship to P.O. Boxes, Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, and Canada at this time.
We’re only able to ship within the continental USA and Canada.
What happens if there’s something wrong with my item?
Here at ADAXI, we have 100% customer satisfaction guaranteed! Please feel free to contact us at in**@ad*******.com, or leave us a message. Our online support is here 24/7 and will be happy to help.
Products
What are the best surfaces to use your products on?
Art Markers: For best results, we recommend using marker paper. There are many different papers that can be used with the Art Markers and each paper yields different results. We recommend trying out different types of paper to see what works best for your art style.
Professional Colored Pencils: We recommend our Drawing and Sketch Pads.
Are your products nontoxic?
All our products are nontoxic.
Do you test on animals?
No, ADAXI does not test on animals.
How do I earn reward points?
You earn points for every dollar you spend on our website. Each membership level earns a different amount of points. You can also earn points for subscribing to our emails. Please visit our rewards page for more details.
How do I redeem my points?
You can redeem your points when you go to the “View Cart” page.
Can I use my rewards points with a discount code or gift card together?
Yes, they could be used at the same time. Please check them in the “view cart” page after you logged in.
What is your Return Policy?
We have a 45-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
What is your Refund Policy?
You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 45 days from the date your order was received to be eligible for a refund.
I want to return an item, what do I do?
Please feel free to contact us at in**@ad*******.com, or leave us a message. We’ll be always here to help.
What do I do if it is after 45 days?
We will offer you a store credit that can be used on future purchases.
What if I purchased something on Amazon and want to return it, do I have to contact them?
Please contact the site you originally purchased your item(s) from to initiate the return process.
How do I collaborate with ADAXI?
We’re proud to support artists in every stage of their creative journey. Though we are constantly growing and eager to collaborate with creative individuals, we consider sponsorships and collaborations on a case-by-case basis. Please contact us at in**@ad*******.com of your request. Once submitted and reviewed, we will contact you directly.
How can I send an inquiry?
You can send an inquiry by emailing us at in**@ad*******.com. Please let us know what products you are interested in. Also, please include links to your main social media profiles, and tell us a little bit about yourself and explain how your personal brand aligns with ADAXI’s community of creatives.
What is the difference between the Sponsorship and Affiliate Program?
Being an ADAXI Affiliate is that under the Affiliate Program you will be able to earn commissions for items purchased using the Affiliate link provided.
Individuals that are chosen for our Sponsorship Program will receive products for testing and review after applying.
How can I sign up for the Sponsorship Program?
To apply to our Sponsorship Program, send us an email via in**@ad*******.com and include your name, social media handles, and any other information you feel would help in collaborating with each other.
Get in touch
All your questions will be replied within 24 hours.
